1. Preface
  2. Scope of Services
  3. Performance Standards and Targets
  4. Effective Monitoring
  5. The Public's Role and Right of Appeal
  6. Where to Go for Further Information



This Performance Pledge informs you of the standards of service that you can expect from the Office for Film, Newspaper and Article Administration (OFNAA). It also informs you of the steps to follow should you wish to make any comments/suggestions on the services you have received or any complaints about the way these services have been delivered.


We provide the following major services:

Film Classification
  • Classifying films
  • Examining the packaging of Category III videotapes and laserdiscs
  • Examining the advertising materials for Category III films
  • Overseeing the public advisory panel that provides for public participation in the film classification process


Newspapers Registration
  • Handling registration of local newspapers/news agencies
  • Issuing licences for newspaper distributors

Service
2019
Performance Standards
2020
Targets
 
Targets
Achievement
 
Film Classification

While the Office for Film, Newspaper and Article Administration strives to achieve the performance targets as set out below, time for processing the following notification and certificates may vary depending on the number of applications and the complexity of each application. The Film Censorship Ordinance provides different statutory time frames for film classification decisions and different types of certificates. Please make reference to the corresponding footnotes for the relevant information.

Assignment of film viewing session for films submitted for classification
7 working days
100%
7 working days
Notification to applicants on film classification decisions (Note A)
8 working days
100%
8 working days
Issue of certificates of exemption (Note B)
3 working days
99.7%
3 working days
Issue of certificates for packaging (Note C)
2 working days
100%
2 working days
Issue of certificates for advertising materials (Note D)
2 working days
100%
2 working days
Newspaper Registration
Local Newspapers/News Agencies
Registration of Local Newspapers/News Agencies
-   Approval of registration (Note E)
7 working days
100%
7 working days
-   Formal registration
35 minutes
100%
35 minutes
-   Change in registered particulars (Note E)
4 working days
100%
4 working days
-   Searching and providing the register for inspection
10 minutes
100%
10 minutes
-   Issue of certified true copies of extracts from the register for Newspapers
30 minutes
100%
30 minutes
-   Issue of certified true copies of extracts from the register for News Agencies
30 minutes
100%
30 minutes
Newspaper Distributors
-   Processing of applications for new licences (Note E)
7 working days
100%
7 working days
-   Processing of licence renewals (Note E)
 
4 working days
100%
4 working days
Complaints against Obscene and Indecent Articles
Issue of an interim reply
7 working days
100%
7 working days
Issue of a substantive reply (Note F)
 
20 working days
100%
20 working days


Note A - According to the Film Censorship Regulations (Cap 392A), the making, by the censor, of a decision of the film should not be later than 14 days after a film is submitted to and accepted by the Film Censorship Authority or such a longer period, but in any case not more than 28 days after the film is so submitted and accepted as the Secretary for Commerce and Economic Development may allow in any particular case.
Note B - According to the Film Censorship Regulations (Cap 392A), the issue, by the Film Censorship Authority (the Authority), of a certificate of exemption should not be later than 5 working days after a film is submitted to and accepted by the Authority.
Note C - According to the Film Censorship Regulations (Cap 392A), the issue, by the Film Censorship Authority (the Authority), of a certificate for packaging should not be later than 4 working days after the submission to the Authority of such packaging.
Note D - According to the Film Censorship Regulations (Cap 392A), the approval or refusal of approval, by the Film Censorship Authority (the Authority), of any advertising material relating to a film should not be later than 4 working days after the submission to the Authority of such advertising material.
Note E - Upon applicant's submission of all necessary documents and information.
Note F - Upon receipt of sufficient information from complainant.



We are committed to achieving our performance standards and targets. The Office for Film, Newspaper and Article Administration monitors the performance of various services and publishes our achievements annually. In addition, we conduct regular reviews to assess the extent to which we have met our targets, the level of customer satisfaction we have achieved and possible measures for further improvement.



Customer feedback on the standard of our services provides important input to our service improvement process. We welcome comments and suggestions on all of our services and the way in which they are delivered. You may telephone, fax, or email us or write to us at the following address:

Office for Film, Newspaper and Article Administration
39/F Revenue Tower
5 Gloucester Road
Wan Chai
Hong Kong



Enquiries
Telephone Number
Facsimile Number
Email Address
General enquiry
2594 5883
2507 3880 enquiry@ofnaa.gov.hk
Film Classification
Film Classification
2594 5761
2122 9999 film@ofnaa.gov.hk
Complaints
2802 2626
Appointment of Film Censorship Advisers
2594 5790
Arrangements for Film Censorship
2594 5766/
2594 5762
Enquiries
2594 5799/
2594 5766
Newspaper Registration
Registration of Local Newspapers
2594 5832
2827 2893 naa@ofnaa.gov.hk
Registration of News Agencies
Newspaper Distributor's Licence
Enquiry on and Complaint against indecent or obscene article
2676 7676