1. Preface
  2. Scope of Services
  3. Performance Standards and Targets
  4. Effective Monitoring
  5. The Public's Role and Right of Appeal
  6. Where to Go for Further Information



This Performance Pledge informs you of the standards of service that you can expect from the Office for Film, Newspaper and Article Administration (OFNAA). It also informs you of the steps to follow should you wish to make any comments/suggestions on the services you have received or any complaints about the way these services have been delivered.


We provide the following major services:

Film Classification
  • Classifying films
  • Examining the packaging of Category III videotapes and laserdiscs
  • Examining the advertising materials for Category III films
  • Overseeing the public advisory panel that provides for public participation in the film classification process


Newspapers Registration
  • Handling registration of local newspapers/news agencies
  • Issuing licences for newspaper distributors

Service
2017
Performance Standards
2018
Targets
 
Targets
Achievement
 
Film Classification
Assignment of film viewing session for films submitted for classification
7 working days
100%
7 working days
Notification to applicants on film classification decisions
8 working days
100%
8 working days
Issue of certificates of exemption
3 working days
99.9%
3 working days
Issue of certificates for packaging
2 working days
100%
2 working days
Issue of certificates for advertising materials
2 working days
100%
2 working days
Newspaper Registration
Local Newspapers/News Agencies
Registration of Local Newspapers/News Agencies
-   Approval of registration (Note A)
7 working days
100%
7 working days
-   Formal registration
35 minutes
100%
35 minutes
-   Change in registered particulars (Note A)
4 working days
100%
4 working days
-   Searching and providing the register for inspection
10 minutes
100%
10 minutes
-   Issue of certified true copies of extracts from the register for Newspapers
30 minutes
100%
30 minutes
-   Issue of certified true copies of extracts from the register for News Agencies
30 minutes
N.A. (Note B)
30 minutes
Newspaper Distributors
-   Processing of applications for new licences
7 working days
N.A. (Note B)
7 working days
-   Processing of licence renewals (Note A)
 
4 working days
100%
4 working days
Complaints against Obscene and Indecent Articles
Issue of an interim reply
7 working days
100%
7 working days
Issue of a substantive reply (Note C)
 
20 working days
100%
20 working days


Note A - Upon applicant's submission of all necessary documents and information.
Note B - No such application was processed in 2017.
Note C - Upon receipt of sufficient information from complainant.



We are committed to achieving our performance standards and targets. The Office for Film, Newspaper and Article Administration monitors the performance of various services and publishes our achievements annually. In addition, we conduct regular reviews to assess the extent to which we have met our targets, the level of customer satisfaction we have achieved and possible measures for further improvement.



Customer feedback on the standard of our services provides important input to our service improvement process. We welcome comments and suggestions on all of our services and the way in which they are delivered. You may telephone, fax, or email us or write to us at the following address:

Office for Film, Newspaper and Article Administration
39/F Revenue Tower
5 Gloucester Road
Wan Chai
Hong Kong



Enquiries
Telephone Number
Facsimile Number
Email Address
General enquiry
2594 5883
2507 3880 enquiry@ofnaa.gov.hk
Film Classification
Film Classification
2594 5761
2122 9999 film@ofnaa.gov.hk
Complaints
2802 2626
Appointment of Film Censorship Advisers
2594 5790
Arrangements for Film Censorship
2594 5766/
2594 5762
Enquiries
2594 5799/
2594 5766
Newspaper Registration
Registration of Local Newspapers
2594 5832
2827 2893 naa@ofnaa.gov.hk
Registration of News Agencies
Newspaper Distributor's Licence
Enquiry on and Complaint against indecent or obscene article
2676 7676